Refund & Return Policy – Natural Cobblestones
Thank you for shopping with Natural Cobblestones. We take great pride in manufacturing and supplying high-quality granite cobblestones and stone products. Customer satisfaction is our priority, and we are committed to resolving any issues that may arise with your purchase.
Eligibility for Returns & Refunds
We accept returns and refund requests under the following conditions:
The product received is damaged during transit.
The product received is incorrect or does not match the order invoice.
The product has a manufacturing defect.
To qualify for a return or refund, you must:
Notify us within 7 days of delivery.
Provide proof of purchase (invoice/order confirmation).
Share clear photographs or videos of the issue for verification.
Items Not Eligible for Return or Refund
Returns or refunds cannot be processed in the following cases:
Customized, made-to-order, or size-specific stone products.
Products damaged due to improper handling after delivery.
Normal variations in color, texture, or natural stone patterns.
Change of mind after purchase.
Return Procedure
Contact us at [email/contact number] or via our official website.
Provide order details and proof of the issue.
Our support team will review your case within 48–72 hours.
If approved, we will arrange product pickup or provide return shipping instructions.
Please do not return products without receiving written authorization from Natural Cobblestones. Unauthorized returns will not be accepted.
Refund Timeline
Once the returned product is received and inspected:
Refunds will be issued within 7–14 working days.
Refunds will be processed to the original payment method used during purchase.
Depending on your bank/payment provider, the credited amount may take additional processing time.
Exchange Policy
If you prefer a replacement instead of a refund, we can arrange an exchange for the same product or another product of equal value, subject to availability.
Order Cancellation
Orders may be canceled within 24 hours of purchase without any fee.
After 24 hours, cancellations are not allowed for customized or production-initiated orders.
Shipping Costs for Returns
If the return is due to our error (damaged, incorrect, or defective product), Natural Cobblestones will bear all return shipping costs.
If the return request does not fall under eligible conditions, return shipping costs will be the buyer’s responsibility.
Contact Information
For return, refund, or cancellation support, please reach out to:
Natural Cobblestones
📧 Email: [Naturalcobblestones.com]
📞 Phone: [+91 9113240852]
🌐 Website: [www.naturalcobblestones.com]
📍 Address: [survey no 116, Tavarekere Kengeri Road, Hobli, Yelachaguppe, Bengaluru, Karnataka 562130]
Policy Updates
Natural Cobblestones reserves the right to update or modify this Refund & Return Policy at any time. The latest version will always be available on our website.