Return & Refund Policy – Natural Cobblestones

Company Name: Natural Cobblestones
Address: Survey No. 116, Tavarekere Kengeri Road, Hobli, Yelachaguppe, Bengaluru, Karnataka – 562130
Phone: +91 91132 40852
Email: naturalcobblestones@gmail.com

At Natural Cobblestones, we prioritize customer satisfaction and strive to supply high-quality granite cobblestones. If you are not fully satisfied with your purchase, our return and refund policy ensures a transparent and hassle-free process.

Eligibility for Returns

You may request a return under the following conditions:

✔ The product delivered is damaged, defective, or not as described.
✔ The return request is made within 7 days of delivery.
✔ The product is unused and in its original condition, including packaging and documentation.

Items Not Eligible for Return

We do not accept returns for:

✘ Customized or made-to-order cobblestone dimensions or finishes.
✘ Products that have been used, installed, or altered after delivery.
✘ Returns requested after 7 days from the delivery date.

Return Process

1. Contact us with your order number, photos of the product, and reason for return.

   • Phone: +91 91132 40852

   • Email: naturalcobblestones@gmail.com

2. Our support team will review the request within 2–4 business days.

3. If approved, we will arrange pickup or share return instructions.

4. Once we receive and inspect the returned goods, your refund or replacement will be processed.

Refund Process

Refunds are issued only after the returned goods are received and inspected.

• Refund method: original payment method or bank transfer
• Refund time: 7–14 business days after product inspection
• In case of replacement, delivery timelines will be shared after approval

Return Shipping Costs

• If the return is due to damage, defect, or incorrect product from our side – return shipping is free.
• If the return is due to customer preference or change of mind – return shipping charges will be borne by the customer and deducted from the refund.

Order Cancellation

Orders can be cancelled within 24 hours of purchase.
• Cancellations after dispatch are treated as returns and follow the above policy.

Contact

For all return, refund, or replacement-related queries:

📍 Natural Cobblestones
Survey No. 116, Tavarekere Kengeri Road, Hobli, Yelachaguppe, Bengaluru, Karnataka – 562130
📞 +91 91132 40852
📧 naturalcobblestones@gmail.com

Natural Cobblestones reserves the right to amend this policy at any time. Any updates will be posted on this page.